Refunds & Cancellations

Order cancellations

You may request cancellation before your order is dispatched. Eligible signed-in orders can be cancelled from the order-details page within six hours of purchase. For all other orders, contact support immediately with your order number. Once an order has shipped, it must follow the return process.

Returns

Unused, unopened products in their original packaging may be returned within 30 days of delivery. Opened personal-care products cannot be returned for hygiene reasons unless they are damaged, defective, or different from what you ordered.

Contact support with your order number and, for damaged or incorrect items, clear photographs of the product and packaging. Please wait for return instructions before sending anything back.

Refunds

Approved refunds are sent to the original online payment method. We initiate a cancellation refund after accepting the cancellation, or a return refund after the returned item passes inspection. Banks and payment providers typically take 5–7 business days after initiation to credit the amount. Shipping charges are refundable only when the item was damaged, defective, or incorrectly supplied.